Calle Escuelas 8
Granada, Spain 18001
All rights reserved©2022 MaderaGuitarras
These terms and conditions apply when you, the customer, order products through the website maderaguitarras.com
If you have any questions or concerns regarding products, please contact us at email@example.com . you should always contact our customer service prior to returning any product. As part of our service, to be able to give you the best technical support and troubleshooting process, we will save your contact information and purchase history during a period equivalent to what we consider the product’s reasonable lifespan to be.
All applicable payment options are available on the website. Prices for products are available on our website or for some guitars we ask you to contact us and request us our price. MaderaGuitarras has the right to withhold an order until the whole payment has been processed and approved. Prices are stated in EUR(€).
Sales tax may be applied and charged at the time of order, if not, reporting and payment of sales tax shall be assumed by you as the customer. We reserve the right to cancel any order and refund the payment before the product has been shipped.
Once an order has been placed and confirmed, you will not be permitted to modify the items selected. please contact support should you have any requests.
Once your package is shipped, you will receive a shipping confirmation with the tracking information by email. Due to courier restrictions and the risk of credit card fraud, we cannot deliver to PO Boxes.
If your package arrives damaged in shipping please report this to firstname.lastname@example.org within 24 hours after delivery. Make sure to include photo documentation and notify the courier company as well. In the occasion you receive a damaged parcel contact us immediately.
You have the right to return your ordered product within 14 days from the day you receive it, however, you must let us know before the return period has expired by submitting a request to us at email@example.com A valid reference to the original invoice or receipt must be provided. products shall be sent back within 14 days from the day you received your parcel. Return shipping charges shall be your responsibility. Shipping charges from our location will not be refunded. The product must be returned in the same condition as when it was received. Any returned product must be in its original container with all labels, protective stickers and packed with care. We reserve the right to impose a processing fee or refuse to accept a return that fails to comply with the foregoing instructions. Any refund will be made to the source of original purchase. MaderaGuitarras will not be held responsible in case of lost parcel in return.
Guitars warranty is subject to the warranty offered by each guitar maker. Please contact us to find out about the warranty of our guitars and products at firstname.lastname@example.org
If you believe your guitar or product is defective you must notify us promptly by submitting a message at email@example.com , as soon as possible after you have discovered the defect, but in no case later than 14 days after discovering the defect when you receive the product.
Please provide us with your original order number, a detailed description of the issue and video or pictures showcasing the issue. We will email you further instructions on how to proceed.
Our Guitars and products shall not be liable for any defects that appear in them due to improper maintenance or damage from physical abuse such as dropping the guitar or product or impact from hard objects, or delays caused by circumstances beyond our control, such as natural and unavoidable catastrophes, war, fire, amendments to regulations issued by governmental authorities, general labor disputes, or defects or delays in deliveries by sub-contractors.
Notwithstanding any term to the contrary herein, under no circumstances shall MaderaGuitarras thereof be liable for any indirect, incidental or consequential damages, whether arising out of breach of contract, negligence, tort or otherwise.
Any dispute or claim relating to a MaderaGuitarras product shall be subject to the conditions and limitations as set forth under these terms and conditions, and shall further to governed by the Spanish laws.
MaderaGuitarras reserves the right to change and make additions to these terms and conditions at any time. You are bound by the terms and conditions valid at the time of your purchase. changes and additions of these terms and conditions are valid for all purchases made after publication at MaderaGuitarras.