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Many of our guitars are subject to free shipping worldwide. Please take a closer look at this information before purchasing the guitar or contact us at madera@maderaguitarras.com if you have any questions.
Please be aware if you decide to return the guitar the shipping charges will not be refunded. You will need to pay the two ways shipping cost from our location to your place and from your place to our location.
Shipping cost depends on a number of factors, such as product value, weight and destination. Your final shipping price is presented at checkout.
Placing orders outside the European Union, you will not pay any tax to MaderaGuitarras. Instead, you are subjected to pay local taxes and customs fees when your order arrives at customs in your country.
This fee will be charged regardless of the price of your parcel and we cannot control these charges.
This may cause a delay to your shipping if not paid straight away.
Should you have any further questions, we invite you to contact your local customs office or local shipping courier office.
a confirmation email, containing your order number and order details, will be sent to you with tracking information (courier company and tracking number) giving you your actual shipping date.
shipping takes 5-7 days on average. due to the global world situation please allow some extra days delivery time.
thank you!
Due to courier restrictions and the risk of credit card fraud, we cannot deliver to FPO/APO/PO Boxes.
You are subjected to pay local taxes and customs fees when your order arrives at customs in your country outside the European Community.
This fee will be charged regardless of the price of your parcel and we cannot control these charges.
This may cause a delay to your shipping if not paid straight away.
Should you have any further questions, we invite you to contact your local customs office or local shipping courier office.
Instead please notice when placing orders outside the European Union, you will not pay any tax to MaderaGuitarras.
Once your package is shipped, you will receive a shipping confirmation with the tracking information by email. For any further questions about it, please contact us.
It is very important that the guitars are always kept in a place where the humidity is between 40% – 60%. If the humidity exceeds this range, your guitar is at risk of cracking and damage.
Try to carefully control the humidity of the room where your guitars are placed by means of hygrometers and if necessary, buy devices to maintain the correct humidity such as humidifiers if you suffer from dryness or dehumidifiers if the opposite is the case.
We suggest you buy humidifiers that automatically maintain a stable % humidity at the amount you set.
We suggest that the guitar is always inside its case when not in use.
Avoid placing guitars near heaters or air conditioners or in direct contact with the sun.
Always close the case when placing the guitar inside. We have seen several guitars fly out of the case because the owner forgot to close it.
Take the tension off the strings when you don’t play the guitar for a long period of time.
Also, take the tension off when you travel with it on a plane.
To clean the guitar, use only a dry cotton cloth or other soft, non-scratching cloth. Never use water.
We recommend that you use another cotton cloth when practicing with your guitar to avoid contact of your body with the wood and polish of your guitar. Sometimes this varnish is very delicate and gets damaged by sweat.
There are also plastic protections for classical guitars that are sold to put on the top of the guitar in the areas where your fingernails may come into contact with the wood in order to avoid scratches. Only get the ones that can be removed and put back on voluntarily without damaging the delicate polish of the guitar.
first of all, thank you for your support and for your confidence in our guitars and products!
We are very sorry to see that our payment system has rejected your payment. If the payment for an order fails for some reason here are some things to consider:
your vat number is built as follow:
9 digits; the last digit is the check digit.
the first digit depends on what the number refers to, e.g.: 1-3 are regular people, 5 are companies.
for companies, it is either ‘ES’+letter+8 digits or ‘ES’+letter+7 digits+letters.
if your VAT number does not work on our checkout page and for further information, please visit VIES VAT number validation or http://www.vatcheck.eu/
We accept all major credit cards as well as PayPal and Bank transfer.
when placing your order, you will receive a first email from MADERA@MADERAGUITARRAS.COM , titled “order confirmation”. Your receipt will be attached.
we do not offer cash on delivery payment method.
the only currency available on our website is stated in EUR Euros.
MaderaGuitarras cannot be responsible for any discrepancies in currency values or conversion rates.
At Madera we are very selective regarding the guitar makers we like, the condition the guitar is in, and the qualities the guitar can offer to our type of customer. You can contact us and we can look into this possibility.
We will have to make a commission sale contract if we are both interested.
Send us detailed information about the guitar and if possible good detailed photos of all parts and we will see if we are interested and contact you.
You have the right to return your ordered product within 14 days from the day you receive it, however, you must let us know before the return period has expired by submitting a request to us at madera@maderaguitarras.com A valid reference to the original invoice or receipt must be provided. products shall be sent back within 14 days from the day you received your parcel. Return shipping charges shall be your responsibility. Shipping charges from our location will also not be refunded to you.
The product must be returned in the same condition as when it was received. Any returned product must be in its original container with all labels, protective stickers and packed with care. We reserve the right to impose a processing fee or refuse to accept a return that fails to comply with the foregoing instructions.
Any refund will be made to the source of the original purchase. MaderaGuitarras will not be held responsible in case of a lost parcel in return.
Please contact us and explain what kind of exchange you want to make and we will look into this possibility.
If you believe your guitar or product is defective you must notify us promptly by submitting a message at madera@maderaguitarras.com , as soon as possible after you have discovered the defect, but in no case later than 14 days after discovering the defect when you receive the product.
Please provide us with your original order number, a detailed description of the issue and video or pictures showcasing the issue. We will email you further instructions on how to proceed.
Our Guitars and products shall not be liable for any defects that appear in them due to improper maintenance or damage from physical abuse such as dropping the guitar or product or impact from hard objects, or delays caused by circumstances beyond our control, such as natural and unavoidable catastrophes, war, fire, amendments to regulations issued by governmental authorities, general labor disputes, or defects or delays in deliveries by sub-contractors.
Notwithstanding any term to the contrary herein, under no circumstances shall MaderaGuitarras thereof be liable for any indirect, incidental or consequential damages, whether arising out of breach of contract, negligence, tort or otherwise.
MaderaGuitarras offers the same warranty as the guitar maker who built your guitar. Each guitar maker may offer a different warranty but in our experience, they provide at least a one-year warranty. To confirm the length of the warranty on any particular guitar in our shop please contact us and we will get back to you shortly with the information.
Please note that all of our guitars are of the highest quality and we have rarely had any issues with the guitars made by the guitar makers we work with and all the guitars we have for sale.
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Many of our guitars are subject to free shipping worldwide. Please take a closer look at this information before purchasing the guitar or contact us at madera@maderaguitarras.com if you have any questions.
Please be aware if you decide to return the guitar the shipping charges will not be refunded. You will need to pay the two ways shipping cost from our location to your place and from your place to our location.
Shipping cost depends on a number of factors, such as product value, weight and destination. Your final shipping price is presented at checkout.
Placing orders outside the European Union, you will not pay any tax to MaderaGuitarras. Instead, you are subjected to pay local taxes and customs fees when your order arrives at customs in your country.
This fee will be charged regardless of the price of your parcel and we cannot control these charges.
This may cause a delay to your shipping if not paid straight away.
Should you have any further questions, we invite you to contact your local customs office or local shipping courier office.
a confirmation email, containing your order number and order details, will be sent to you with tracking information (courier company and tracking number) giving you your actual shipping date.
shipping takes 5-7 days on average. due to the global world situation please allow some extra days delivery time.
thank you!
Due to courier restrictions and the risk of credit card fraud, we cannot deliver to FPO/APO/PO Boxes.
You are subjected to pay local taxes and customs fees when your order arrives at customs in your country outside the European Community.
This fee will be charged regardless of the price of your parcel and we cannot control these charges.
This may cause a delay to your shipping if not paid straight away.
Should you have any further questions, we invite you to contact your local customs office or local shipping courier office.
Instead please notice when placing orders outside the European Union, you will not pay any tax to MaderaGuitarras.
Once your package is shipped, you will receive a shipping confirmation with the tracking information by email. For any further questions about it, please contact us.
It is very important that the guitars are always kept in a place where the humidity is between 40% – 60%. If the humidity exceeds this range, your guitar is at risk of cracking and damage.
Try to carefully control the humidity of the room where your guitars are placed by means of hygrometers and if necessary, buy devices to maintain the correct humidity such as humidifiers if you suffer from dryness or dehumidifiers if the opposite is the case.
We suggest you buy humidifiers that automatically maintain a stable % humidity at the amount you set.
We suggest that the guitar is always inside its case when not in use.
Avoid placing guitars near heaters or air conditioners or in direct contact with the sun.
Always close the case when placing the guitar inside. We have seen several guitars fly out of the case because the owner forgot to close it.
Take the tension off the strings when you don’t play the guitar for a long period of time.
Also, take the tension off when you travel with it on a plane.
To clean the guitar, use only a dry cotton cloth or other soft, non-scratching cloth. Never use water.
We recommend that you use another cotton cloth when practicing with your guitar to avoid contact of your body with the wood and polish of your guitar. Sometimes this varnish is very delicate and gets damaged by sweat.
There are also plastic protections for classical guitars that are sold to put on the top of the guitar in the areas where your fingernails may come into contact with the wood in order to avoid scratches. Only get the ones that can be removed and put back on voluntarily without damaging the delicate polish of the guitar.
first of all, thank you for your support and for your confidence in our guitars and products!
We are very sorry to see that our payment system has rejected your payment. If the payment for an order fails for some reason here are some things to consider:
your vat number is built as follow:
9 digits; the last digit is the check digit.
the first digit depends on what the number refers to, e.g.: 1-3 are regular people, 5 are companies.
for companies, it is either ‘ES’+letter+8 digits or ‘ES’+letter+7 digits+letters.
if your VAT number does not work on our checkout page and for further information, please visit VIES VAT number validation or http://www.vatcheck.eu/
We accept all major credit cards as well as PayPal and Bank transfer.
when placing your order, you will receive a first email from MADERA@MADERAGUITARRAS.COM , titled “order confirmation”. Your receipt will be attached.
we do not offer cash on delivery payment method.
the only currency available on our website is stated in EUR Euros.
MaderaGuitarras cannot be responsible for any discrepancies in currency values or conversion rates.
At Madera we are very selective regarding the guitar makers we like, the condition the guitar is in, and the qualities the guitar can offer to our type of customer. You can contact us and we can look into this possibility.
We will have to make a commission sale contract if we are both interested.
Send us detailed information about the guitar and if possible good detailed photos of all parts and we will see if we are interested and contact you.
You have the right to return your ordered product within 14 days from the day you receive it, however, you must let us know before the return period has expired by submitting a request to us at madera@maderaguitarras.com A valid reference to the original invoice or receipt must be provided. products shall be sent back within 14 days from the day you received your parcel. Return shipping charges shall be your responsibility. Shipping charges from our location will also not be refunded to you.
The product must be returned in the same condition as when it was received. Any returned product must be in its original container with all labels, protective stickers and packed with care. We reserve the right to impose a processing fee or refuse to accept a return that fails to comply with the foregoing instructions.
Any refund will be made to the source of the original purchase. MaderaGuitarras will not be held responsible in case of a lost parcel in return.
Please contact us and explain what kind of exchange you want to make and we will look into this possibility.
If you believe your guitar or product is defective you must notify us promptly by submitting a message at madera@maderaguitarras.com , as soon as possible after you have discovered the defect, but in no case later than 14 days after discovering the defect when you receive the product.
Please provide us with your original order number, a detailed description of the issue and video or pictures showcasing the issue. We will email you further instructions on how to proceed.
Our Guitars and products shall not be liable for any defects that appear in them due to improper maintenance or damage from physical abuse such as dropping the guitar or product or impact from hard objects, or delays caused by circumstances beyond our control, such as natural and unavoidable catastrophes, war, fire, amendments to regulations issued by governmental authorities, general labor disputes, or defects or delays in deliveries by sub-contractors.
Notwithstanding any term to the contrary herein, under no circumstances shall MaderaGuitarras thereof be liable for any indirect, incidental or consequential damages, whether arising out of breach of contract, negligence, tort or otherwise.
MaderaGuitarras offers the same warranty as the guitar maker who built your guitar. Each guitar maker may offer a different warranty but in our experience, they provide at least a one-year warranty. To confirm the length of the warranty on any particular guitar in our shop please contact us and we will get back to you shortly with the information.
Please note that all of our guitars are of the highest quality and we have rarely had any issues with the guitars made by the guitar makers we work with and all the guitars we have for sale.